Terms of use
These terms are a product-grounded draft. Confirm the legal entity, effective date, governing law, commercial terms, support commitments, and contact details before publishing or asking customers to accept them.
1. Product scope
CargoMend is a freight-invoice audit and recovery workspace. It can accept freight invoices and supporting records, extract structured fields, identify supported potential discrepancies, show evidence and missing evidence, support human review, prepare dispute materials, and track dispute and recovery status.
2. Customer responsibility
Customers are responsible for the files they upload, their authority to use those files, the accuracy of their business rules and supporting records, and the decisions they make from the workspace. Customers should review findings and source evidence before contacting a carrier or recording a recovery.
3. Human review and external actions
CargoMend is designed to assist review, not replace customer judgment. The current workflow does not autonomously approve payments, make legal determinations, negotiate with carriers, or submit disputes without explicit human approval. Customers remain responsible for sending any dispute and for meeting any applicable deadline.
4. Evidence and limitations
Findings depend on supported charge types, available documents, extraction quality, and configured rules. A suspected or approved amount is not a confirmed recovery. A confirmed recovery should be recorded only when the customer has evidence such as a credit memo, refund, remittance, or equivalent confirmation.
5. Customer data
The application is designed around organization-scoped access, role-based permissions, preserved source files, extraction provenance, and auditable review actions. The final public commitments for retention, deletion timing, subprocessors, security controls, and data processing are Unknown and must be documented in the final privacy and commercial agreements.
6. Fees, trials, and cancellation
Public pricing, recovery-fee terms, trial terms, invoice limits, cancellation terms, refunds, and payment obligations are Unknown on this public page. The final commercial agreement or in-product billing terms must control those details.
7. No professional or legal advice
CargoMend does not provide legal, tax, accounting, or insurance advice and does not determine carrier liability. Customers should obtain professional advice where appropriate.
8. Final legal details to confirm
- Legal entity name and contracting party: Unknown.
- Effective date and versioning process: Unknown.
- Governing law and dispute venue: Unknown.
- Support contact and response commitments: Unknown.
- Privacy notice, data-processing addendum, and subprocessors: Unknown.
- Security and service-level commitments: Unknown.